Da Nang, VietnamUTC+7

Manh Hien (Jared) Chu

WebSecOps Engineer & Software Builder

Web development, website security and infrastructure support.

Availability

Open to freelance, part-time and fractional engineering work. Scope, weekly hours and start date are agreed per engagement.

Profile

15+ years of experience across web development, website security and Linux infrastructure, including troubleshooting, integrations, maintenance and recovery for WordPress, Magento and custom applications. Founder of VMCSoft Digital and Lead Engineer at ViWeb Technology, its web services line.

Case studies

Recovering 30+ client websites after a server compromise

I investigated and recovered a compromised production server hosting 30+ client websites. Services returned to normal within an eight-hour recovery window, with no known data loss after reconciling newer updates.

With evidence of root-level access and unauthorized system changes, I preserved the affected server for investigation and rebuilt it with a clean operating system. I restored the previous day’s Amazon S3 backups and recovered newer updates from the full backup taken before the rebuild.

Before returning services to normal, I checked restored files for malware, verified website and database functionality, confirmed the patched kernel was running and rotated affected credentials and access keys. The investigation also found a patch activation gap on the compromised server: an installed kernel update had not been activated by a restart. Kernel exploitation remained a suspected escalation route. I asked the monitoring and sysadmin team to develop alerts for pending updates, required restarts and security issues.

Tech: Linux, cPanel/WHM, Amazon S3, incident response, backup restoration

AI first-line support integration

I designed, built and deployed this LiveChat.com integration and operate its Cloudflare support runtime, separate from the client’s website hosting. It maintains conversation state, retrieves website knowledge, supports multilingual replies and screenshot context, and hands conversations to human support when needed.

A separate rendering service prepares website content for the knowledge pipeline. I added duplicate suppression, bounded requests and checks around replies and human handoffs.

Operator-reported estimates: approximately 1,000 conversations per month, with 30% resolved without human handoff.

Tech: Cloudflare Workers, Durable Objects, D1, KV, R2, Queues, AI Search, LiveChat.com API, Playwright

Experience

  1. Oct 2021 - Present

    Founder

    VMCSoft Digital

    A small software studio and portfolio of web tools and Android utilities. I handle technical scoping, development and maintenance.

    • Built KeyND’s API-heavy e-commerce automation for digital software-license transactions. That business line concluded in mid-2024.
  2. Apr 2023 - Present

    Lead Engineer

    ViWeb Technology

    Provide hands-on engineering and website troubleshooting for VMCSoft Digital’s web services line.

    • Manage 3 web servers, including 2 supporting 10 websites for Vietnam Dragon Travel, covering maintenance, security and backups.
    • Manage additional servers for Pacific Wise.
  3. Jul 2023 - Oct 2026

    DevOps Engineer

    iCreationsLab | Singapore | Remote | Part-time

    Worked on infrastructure architecture, security and complex troubleshooting across 20+ servers supporting an estimated 200+ websites. Day-to-day operations were shared with the team across Magento 2, WordPress, WHM/cPanel and AWS environments.

    • Through iCreationsLab, supported websites for organizations including Kuok Group, NHG Health and Singapore Heart Foundation.
    • Supported hacked-site cleanup, server hardening, backup checks, access review and operational recovery.
    • Built and troubleshot backend features and integrations.
  4. Sep 2020 - Dec 2020

    Part-time Freelancer | DevOps Engineer

    DataHouse Asia

    Supported cloud-backed health, campus, and community information products.

    • Worked on OHA IamKanaka, an information collection and publishing platform for Hawaiian communities.
    • Supported LumiSight Campus SMUSD and LumiSight Kauai Complex self-screening platforms.

    Tech: WordPress, Salesforce API, Node.js, React.js, PostgreSQL, AWS

  5. Jan 2019 - Sep 2020

    Full-time Freelancer | Magento Developer

    Self-employed

    Freelance Magento 2 and WordPress development, infrastructure repair and ecommerce maintenance.

    • Reconfigured infrastructure and maintained Engravedrinks.com, a Magento 2 ecommerce site.

    Tech: PHP, jQuery, Docker, AWS

  6. Jul 2018 - Dec 2018

    Software Engineer

    Sioux Technologies

    Built and maintained features for QMS, a quality management system.

    Tech: C#, Umbraco, IIS, jQuery

  7. Sep 2016 - Jun 2018

    Software Engineer

    DAC Tech Vietnam

    Delivered web, backend, and mobile features for Japanese-market products and integrations.

    • Led development on DialogOne, a LINE messaging management product built with Go, PHP, and AWS.
    • Built PHP/Laravel web systems including Japan Welcome Sim and Adapt-web.
    • Worked on iOS tracking and radio applications with Swift, Objective-C, REST APIs, Java, and Salesforce SDK.
  8. Jan 2016 - Aug 2016

    Full-time Freelancer | Web Developer

    Self-employed

    Delivered freelance web development across Magento 2, WordPress and Laravel.

    • Built and maintained Engravedrinks.com, a UK personalized gifts website.
    • Built Vietucnews.net, a WordPress news site for Vietnamese readers in Australia.

    Tech: PHP, jQuery, Docker

  9. Nov 2014 - Dec 2015

    Magento Developer | Technical Support

    MageWorld

    Supported Magento 1 extension customers and implemented PHP/jQuery customizations.

  10. Jul 2013 - Jul 2014

    Web Developer

    Dramall

    Built RESTful APIs for Android apps and helped publish apps on Google Play.

    Tech: PHP Yii, Python Scrapy, Google Cloud

  11. Jun 2011 - Jun 2013

    Junior Software Developer

    Zigma JSC

    Worked on Tvmobi.vn paid mobile video and mstore.vn J2ME appstore integrations, and built RESTful APIs for Android apps.

    Tech: PHP Yii, Python Scrapy, jQuery, Viettel charging, Java

Skills

Core platforms

Magento 1/2, WordPress, Shopify API, cPanel / WHM, Linux

Security and operations

Incident response and malware cleanup, Hardening, edge security and access review, Monitoring, backups and recovery, Deployment automation

Infrastructure

Server architecture, Cloudflare-native and serverless architecture, Docker, AWS (EC2, Lightsail, Lambda, SES, SQS, DynamoDB), Azure

AI-assisted engineering

Cursor, OpenHands and Codex for implementation, troubleshooting and code review, GPT and Claude for exploring technical options, Gemini evaluated for first-line support, Review and testing of AI-assisted changes

Development

PHP, Laravel, Node.js, React.js, PostgreSQL, Go, jQuery, REST APIs and integrations, VietQR

Earlier experience

C#, Umbraco, IIS, Swift, Objective-C, Java, Salesforce API/SDK

Portfolio

Selected VMCSoft Digital tools I develop and maintain. Explore the full portfolio.

AeroDNS
Open-source Android DNS changer with DNS-over-HTTPS, split tunneling, and quick controls. 5K+ downloads on Google Play (as of October 2026). GitHub source. Google Play listing.
HeaderSec
HTTP security header scanner with checks, recommendations, and reporting.
ListIPs
Free, open-source workspace for validating, syncing, and publishing IP/CIDR lists. GitHub source.
Pingeko
Free uptime monitoring for developers and operators, with up to five monitors and five-minute checks.
DiagEZ
Mermaid diagram rendering with shareable SVG or PNG image URLs.

Writing & experiments

ProcLease
Experimental open-source Rust CLI for running local development processes with explicit expiry, bounded logs and resource readings. Includes a portable agent skill for Codex and Claude Code. GitHub source.
Agents Collab
Experimental agent skill for choosing a writer and independent reviewers from a personal profile, with a public research and experiment journal. The Codex-led pilot has not established general productivity gains or reliable automatic routing. GitHub source.
Context Docs
Experimental open-source Markdown convention and reusable agent skill for maintaining project knowledge across AI sessions. Public source and evaluation notes document its scope and limitations. GitHub source.
Website outage decisions
AI-assisted evaluation of next-step decisions in fictional website incidents, with paired scenarios, reproducible scoring, public Kaggle evidence and explicit limitations. Not a production-safety certification.

Sample apps

Small self-initiated Replit demos of specific workflows, not client deployments or production operating results.

AgencyDesk
Agency/client workflow demo for requests, estimates, approvals and delivery, built with React, TypeScript, Express and PostgreSQL. Fictional data, with simulated payments and notifications.
DNS Change Planner
DNS change planning with typed validation and operational runbooks. Planning only, with no changes to live DNS.
Production Readiness Auditor
Bounded application-readiness review tool with documented development, testing and deployment work. Not a security certification.

Replit Expert on Contra. Platform-specific recognition for Replit work, separate from client outcomes.

Education & languages

National Institute of Information Technology (NIIT)

Professional Diploma in Information Technology - DNIIT (Software Engineering)

2010 - 2012

Languages

Vietnamese
Native
English
Professional